Privacy Policy

1. Introduction

This Privacy Policy explains how personal data of individuals who visit the hiperbulut.com website (“Site”) and use our services is collected, processed, stored, and protected within the scope of cloud technology services offered under the Hiperbulut brand by Argen Teknoloji, in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and related legislation.

By using our Site or benefiting from our services, you are deemed to have accepted the conditions set forth in this Privacy Policy.

2. Data Processor

The data processor regarding the processing of your personal data:

• Company: Argen Teknoloji (Hiperbulut)
• Address: Esentepe Mh. Salih Tozan Sk. No:6/30 Sisli, Istanbul, Turkey
• Phone: +90 212 210 93 93
• Email: info@hiperbulut.com

3. Personal Data Collected

The following personal data may be collected when you visit our Site and use our services:

3.1. Data Collected via the Contact Form

• First and last name
• Email address
• Phone number
• Company/organization name
• Message content

3.2. Automatically Collected Data

• IP address
• Browser type and version
• Operating system information
• Pages visited and visit durations
• Referring URL (referrer)
• Cookie data

3.3. Service Usage Data

• Account information (username, email)
• Billing and payment information
• Service usage logs
• Technical support request contents

4. Purposes of Processing Personal Data

Collected personal data is processed for the following purposes:

• Responding to inquiries and questions received through the contact form
• Providing cloud server, storage, backup, and security services
• Improving and enhancing service quality
• Executing billing and payment transactions
• Providing technical support services
• Fulfilling legal obligations
• Analyzing site usage statistics
• Managing information security processes
• Contacting for promotional, campaign, and informational purposes when consent has been given

5. Data Storage and Security

Personal data collected through the contact form is securely stored in the Supabase database infrastructure. For contact form submissions, email notifications are sent using Gmail SMTP infrastructure to ensure a prompt response to your inquiries.

The following technical and administrative measures are taken to ensure the security of your personal data:

• Data transmission security via SSL/TLS encryption
• Database access controls and authorization
• Regular security updates and patch management
• Access log monitoring
• Data backup procedures
• Employee awareness training on data security

6. Data Retention Period

Your personal data is retained for the duration required by the processing purposes and within the statute of limitations stipulated by applicable legislation. When the processing purpose ceases to exist, your personal data is deleted, destroyed, or anonymized, subject to legal retention obligations.

General retention periods are as follows:

• Contact form data: 2 years from the conclusion of the inquiry
• Customer account information: During the contract period and 10 years after termination (as required by the Turkish Commercial Code)
• Billing and payment information: 10 years (as required by tax legislation)
• Log records: 2 years (as required by Law No. 5651)

7. Cookies

Our Site uses cookies to enhance user experience and analyze site performance. The types of cookies used:

• Essential cookies: These cookies are necessary for the proper functioning of the Site. These cookies cannot be disabled.
• Analytics cookies: These collect information such as visitor counts, page views, and site usage statistics. This data is used in anonymized form.
• Functional cookies: These provide personalization features such as language preferences and user settings.

You can manage, restrict, or delete cookies through your browser settings. However, disabling cookies may cause some features of the Site to not function properly.

8. Transfer of Personal Data

Your personal data may be transferred to the following parties in accordance with Articles 8 and 9 of the KVKK and limited to the purposes stated above:

• To authorized public institutions and organizations within the scope of legal obligations
• To database infrastructure service provider (Supabase)
• To email notification service provider (Google/Gmail SMTP)
• To payment infrastructure service providers
• To legal consultancy and audit service providers

In the event of data transfers abroad, such transfers are carried out in compliance with the conditions specified in Article 9 of the KVKK and with adequate protective measures in place.

9. Your Rights under the KVKK

Pursuant to Article 11 of the KVKK No. 6698, you have the following rights:

• To learn whether your personal data is being processed
• To request information if your personal data has been processed
• To learn the purpose of processing your personal data and whether it is being used in accordance with its purpose
• To know the third parties to whom your personal data is transferred, whether domestically or abroad
• To request correction of your personal data if it has been processed incompletely or incorrectly
• To request deletion or destruction of your personal data under the conditions stipulated in Article 7 of the KVKK
• To request that correction, deletion, and destruction operations be notified to third parties to whom your personal data has been transferred
• To object to any outcome arising against you through the analysis of processed data exclusively by automated systems
• To claim compensation for damages in the event that your personal data is processed unlawfully

10. Application Method

You can contact us using the following methods to exercise the rights stated above:

• Email:By sending an email to info@hiperbulut.com with the subject “Personal Data Protection Law Information Request”
• Mail: By written application with identity verification to Esentepe Mh. Salih Tozan Sk. No:6/30 Sisli, Istanbul, Turkey

Your applications will be concluded free of charge as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request. If the process requires an additional cost, the fee determined by the Personal Data Protection Board may be charged.

11. Policy Updates

This Privacy Policy may be revised from time to time in line with changes in legal regulations or updates to our services. The updated policy takes effect on the date it is published on the Site. We make reasonable efforts to inform our users about significant changes to the policy.